It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed the same day and time frame the order is to be delivered and after receiving your order confirmation email.
The configured timeframes are of 2 hours.
The regular waiting time is of 45 minutes.
We have a flat delivery fee of US$ 3.00 for all orders. This delivery fee won’t be charged under some circumstances that can include coupon usage, minimum order size or special products. This information will be available in the store checkout.
Panka Peruvian Bistro offer the option of local pickup on the same restaurant at no cost.
Panka Peruvian Bistro delivers within a range of 3 miles radius. Any other delivery distances please call +1 914-481-5424
To know the status of your order, please call us to the number +1 914-481-5424
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive photographs of the dishes you want a refund from and a reason for this refund by email (email@example.com) and have confirmed the error to the discretion of the manager on duty
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